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Last modified: 9 July 2019

Youth with a Mission Sunshine Coast (hereinafter, “we” or “us” or “our” or the “Organisation”), we sincerely care about privacy, security, and transparency; these fundamental elements of privacy and security play an important part in our organisation’s mission. Toward that, this Privacy Notice explains how we safeguard your personal information when you surf our website; it also clarifies your privacy privileges and how the law protects you. This Privacy Notice also applies to personal data you entrust to us when applying to our training centre, when enrolling in training development, or when contact us for more information.

The Internet is an amazing tool. It has the power to change the way we live, and we’re starting to see that potential today. With only a few mouse-clicks, you can follow the news, look up facts, buy goods and services, and communicate with others from around the world. It’s important to YWAM Sunshine Coast (Youth with a Mission/YWAM Australia, Sunshine Coast) to help our customers retain their privacy when they take advantage of all the Internet has to offer.

We believe your business is no one else’s. Your privacy is important to you…and to us. So we’ll protect the information you share with us. To protect your privacy, YWAM Sunshine Coast (Youth with a Mission/YWAM Australia, Sunshine Coast) follows different principles in accordance with worldwide practices for customer privacy and data protection.

We won’t sell or give away your name, mail address, phone number, email address, credit card number or any other information to anyone.

We’ll use state-of-the-art security measures to protect your information from unauthorized users.

NOTICE
We will ask you when we need information that personally identifies you (personal information) or allows us to contact you. Generally, this information is requested when you create a Registration ID on the site or when you download free software, enter a contest, order email newsletters or join a limited-access premium site. We use your personal information for four primary purposes:
To make the site easier for you to use by not having to enter information more than once.
To help you quickly find software, services or information.
To help us create content most relevant to you.
To alert you to product upgrades, special offers, updated information and other new services from YWAM Sunshine Coast (Youth with a Mission/YWAM Australia, Sunshine Coast).

CONSENT
If you choose not to register or provide personal information, you can still use most of ywamsunshinecoast.com. But you will not be able to access areas that require registration.

If you decide to register, you will be able to select the kinds of information you want to receive from us by subscribing to various services, like our electronic newsletters. If you do not want us to communicate with you about other offers regarding YWAM Sunshine Coast (Youth with a Mission/YWAM Australia, Sunshine Coast) products, programs, events, or services by email, postal mail, or telephone, you may select the option stating that you do not wish to receive marketing messages from YWAM Sunshine Coast (Youth with a Mission/YWAM Australia, Sunshine Coast).

YWAM Sunshine Coast (Youth with a Mission/YWAM Australia, Sunshine Coast) occasionally allows other companies to offer our registered customers information about their products and services, using postal mail only.

ACCESS
We will provide you with the means to ensure that your personal information is correct and current. You may review and update this information at any time at the My Details section. There, you can: View and edit personal information you have already given us; Sign up for electronic newsletters about our services and products; Register. Once you register, you won’t need to do it again. Wherever you go on ywamsunshinecoast.com, your information stays with you.

SECURITY
YWAM Sunshine Coast (Youth with a Mission/YWAM Australia, Sunshine Coast) has taken strong measures to protect the security of your personal information and to ensure that your choices for its intended use are honored. We take strong precautions to protect your data from loss, misuse, unauthorized access or disclosure, alteration, or destruction.

We guarantee your e-commerce transactions to be 100% safe and secure. When you place orders or access your personal account information, you’re utilising a secure server software SSL, which encrypts your personal information before it’s sent over the Internet. SSL is one of the safest encryption technologies available.

In addition, your transactions are guaranteed under the Fair Credit Billing Act. This Act states that your bank cannot hold you liable for more than $50.00 in fraudulent credit card charges. If your bank does hold you liable for $50.00 or less, we’ll cover your liability provided the unauthorized, fraudulent use of your credit card resulted through no fault of your own and from purchases made from us over our secure server.

In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

YWAM Sunshine Coast (Youth with a Mission/YWAM Australia, Sunshine Coast) strictly protects the security of your personal information and honors your choices for its intended use. We carefully protect your data from loss, misuse, unauthorized access or disclosure, alteration, or destruction.

Your personal information is never shared outside the company without your permission, except under conditions explained above. Inside the company, data is stored in password-controlled servers with limited access.

You also have a significant role in protecting your information. No one can see or edit your personal information without knowing your user name and password, so do not share these with others.

NOTICE TO PARENTS
Parents or guardians: we want to help you guard your children’s privacy. We encourage you to talk to your children about safe and responsible use of their personal information while using the Internet.

ENFORCEMENT
If for some reason you believe YWAM Sunshine Coast (Youth with a Mission/YWAM Australia, Sunshine Coast) has not adhered to these principles, please contact us, and we will do our best to determine and correct the problem promptly. Be certain the words Privacy Policy are in the Subject line.

ELECTRONIC PRODUCT REGISTRATION
When you buy and install a new product, we may ask you to register your purchase electronically. When you do, we merge your registration information with any information you’ve already left with us (we call that information your personal profile). If you haven’t previously registered with us, we create a personal profile for you from your product registration information. If you ever want to review or update that information, you can visit the Profile Centre, click on Update Profile, and edit any of the personal information in your profile. If you haven’t already created a Registration ID, we will ask you to do so. This ensures that only you can access your information.

CUSTOMER PROFILES
As mentioned above, every registered customer has a unique personal profile. Each profile is assigned a unique personal identification number, which helps us ensure that only you can access your profile. When you register, we create your profile, assign a personal identification number, then send this personal identification number back to your hard drive in the form of a cookie, which is a very small bit of code.

This code is uniquely yours. It is your passport to seamless travel across ywamsunshinecoast.com, allowing you to download free software, order free newsletters, and visit premium sites without having to fill out registration forms with information you’ve already provided. Even if you switch computers, you won’t have to re-register – just use your Registration ID to identify yourself.

What we do with the information you share: When you join us, you provide us with your contact information, including your name and email address. We use this information to send you updates about your order, questionnaires to measure your satisfaction with our service and announcements about new and exciting services that we offer. When you order from us, we ask for your credit card number and billing address. We use this information only to bill you for the product(s) you order at that time. For your convenience, we do save billing information in case you want to order from us again, but we don’t use this information again without your permission.

We occasionally hire other companies to provide limited services on our behalf, including packaging, mailing and delivering purchases, answering customer questions about products or services, sending postal mail and processing event registration. We will only provide those companies the information they need to deliver the service, and they are prohibited from using that information for any other purpose.

YWAM Sunshine Coast (Youth with a Mission, Sunshine Coast Australia) will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on YWAM Sunshine Coast (Youth with a Mission, Sunshine Coast Australia) or the site; (b) protect and defend the rights or property of YWAM Sunshine Coast (Youth with a Mission, Sunshine Coast Australia) and its family of Websites, and, (c) act in urgent circumstances to protect the personal safety of users of YWAM Sunshine Coast (Youth with a Mission, Sunshine Coast Australia), its Websites, or the public.

HOW YWAM COLLECTS INFORMATION
One of the purposes of this Privacy Notice is to explain how we collect and process personal data at https://www.ywamsunshinecoast.com, including any data provided through the website or the application forms.

The information may be provided through contact forms, payment forms or when you apply for an opportunity at our location.

Please be informed that this website is not intended for children, defined as age 12 and under; we absolutely do not knowingly collect data from children.

We encourage you to read this Privacy Notice; it has been written to ensure you understand how we collect information, how it is safeguarded, what is collected, how it is processed, where it is processed, with whom we may share it, and your rights under the law.

UNDERSTANDING WHO CONTROLS YOUR DATA
This Privacy Notice applies when we are acting as the Data Controller with respect to the personal data we process about you. In other words, where we determine the purpose and the means of the processing, we are identified as the Data Controller and we are responsible for controlling and safeguarding your personal data.

Toward that, we have assigned a data privacy manager to superintend all aspects of this Privacy Notice, ensuring your questions are answered and your rights are respected. Whenever you have questions, you should contact thedata privacy manager via one of the venues below:
Data Privacy Manager
YWAM Sunshine Coast
198 Wises Rd, Buderim, Australia 4558
Email: info@ywamsunshinecoast.com
Phone: +61 7 5406 0378

HOW WE COLLECT YOUR DATA
We may collect your data through direct interaction, automation, or third parties. Here’s more information about these methodologies:
•Direct interactions. We may receive your information directly when you:
•e-mail us;
•request marketing information to be sent to you;
•enquire about enrolment;
•submit an application;
•interview with us; or
•provide us feedback.
•Automated technologies or interactions. When you use our website or log in to our services, we may learn technical data
about your computing system and browsing activity. This data is gathered by employing cookies and related tools.
•Third parties. Your personal data may be received via a third party as follows:
•Via analytics through providers such as Google Analytics, which is located outside of the EU; and
•From service providers, we use, including companies such as:
•Salesforce to process applications;
•Xero and Stripe to process invoices and payments;
•MailChimp to communicate with you; and
•Social Media platforms such as Facebook, Instagram, and YouTube, Snapchat for collaboration and advertising purposes.

To learn more about the cookies we utilise on this site please refer to our cookie notice.

INFORMATION WE MAY COLLECT ABOUT YOU
We may collect the following information about you that makes you identifiable. We may also process, store, transfer or modify data that has been grouped together such as:
•Identity Data including first name, surname, username, date of birth, nationality (but not race or ethnicity) and any other
personal details you may send to us.
•Contact Data includes email address, geographic address, and social media data.
•Enrollment Data includes educational and vocational experience, character references, interview data, application
decision data
•Technical Data includes your internet protocol (IP) address, operation system, browser type and plug-ins, mobile
platform, and other technical data regarding your computing platform.
•Usage Data includes data regarding how you use our platform, which pages you visit, and other relevant metrics about
our website.
•Communication Data includes marketing data, including choice in whether or not to receive newsletters and
communication from us or our third parties.
Sometimes we aggregate data such as statistical metrics or demographic information stemming from your personal data. It should be noted that statistical and demographic data is not personal data when it does not directly or indirectly reveal your identity. Only when statistical data is combined with personal data will this Privacy Notice apply.

In some instances, such as to apply to one of our training offerings and complete an application, we may receive sensitive data about you, which may be defined differently in various countries. Using Article 9 of the GDPR as a baseline, this data, if provided, may be associated with your religious or philosophical beliefs, or could include information about your health. If you provide us this information, you do so by choice and under no compulsion whatsoever. We commit to safeguard your data and provide it adequate protections, and will only use it according to the purposes set forth in this Privacy Notice and according to legal limitations.

HOW WE PROCESS YOUR DATA
Our Organisation will only process your data according to the allowance permitted by law. In most instances, we will only use your data in the following situations:
•when you provide us with your consent to process your personal data, which may be revoked by you at any time and for any reason;
•when it may be necessary for our legitimate interest;
•when we may need to respond to a legal requirement or regulatory action; and
•where we need to fulfill our obligation to provide training when you enrol into one of our training programmes.
If you have any further questions about how we process your data, or if you want to revoke your consent, please
contact us at info@ywamsunshinecoast.com.

LAWFUL BASIS FOR PROCESSING
In the following table, we describe ways your personal information may be used; each of these uses are tied to a legal basis for processing. Further, we have also outlined wherever we have a legitimate interest to process your data where appropriate.

Processing Activity Personal Data Lawful Basis
Requests for information:
• e-mails to us;
• requests for marketing information;
• enquiries about enrollment;
• responding to feedback provided to us.

Identity Data
• Name

Contact Data
• Email Address
• Phone Number
• Country

Communication Data
• marketing preferences

Article 6 (a) Consent: the individual has given clear consent to process their personal data for a specific purpose.

Completing and submitting an application for enrollment
Identity Data:
• Title
• Given Names
• DoB
• Gender
• Nationality (but not race or ethnicity)

Contact Data:
• Phone number
• Social Media Handle
• Email
• Mailing address
• Language Preference

Enrollment Data
• Education and

Vocational experience
• Character references

Special Categories of Data:
• Religious beliefs
• Information about your health

Article 6 (b) Contract: the processing is necessary for a contract you have with the individual, or because they have asked you to take specific steps before entering into a contract.

Relationship management including:
• Asking you for feedback.
• Notifying you about changes to our terms and conditions,
• Notifying you about changes to our Privacy

Identity Data
• Name

Contact Data
• Email Address
• Phone Number
• Country

Article 6
(b) Contract: the processing is necessary for a contract you have with the individual, or because they have asked you to take specific steps before entering into a contract.
(c) Legal obligation: the processing is necessary for you to Processing Activity Personal Data Lawful Basis Notice.
• Sending you communication through our newsletter.
• Asking you to update your contact information.
• Communicating with you about our services.

Communication Data
• Marketing preferences comply with the law (not including contractual obligations).

(f) Legitimate interests: the processing is necessary for your legitimate interests or the legitimate interests of a third party unless there is a good reason to protect the individual’s personal
data which overrides those legitimate interests.

Payment processing
• Donations
• Invoices and payments

Identity Data
• Name

Contact Data
• Email Address
• Billing Address
• Phone Number
• Tax Deductible

Location
Donations are processed based on article 6 (a) Consent: the individual has given clear consent to process their personal data for a specific purpose.
Invoices and payments are processed based on Article 6 (b)

Contract: the processing is necessary for a contract you have with the individual, or because they have asked you to take specific steps before entering into a contract.

Application Decision
Process
Identity Data:
• Title
• Given Names
• DoB
• Gender
• Nationality (but not race or ethnicity)

Contact Data:
• Phone number
• Social Media Handle
• Email
• Mailing address
• Language Preference

Enrollment Data
• Education and Vocational experience
• Character references
• Interview data
• Application decision data

Special Categories of Data:
• Religious beliefs
• Information about your health

Article 6 (b) Contract: the processing is necessary for a contract you have with the individual, or because they have asked you to take specific steps before entering into a contract.

It is also possible that we may process your personal information via more than one lawful basis depending upon the purpose for which we are using it. If you have questions about the lawful basis by which we are processing your data, please contact us at info@ywamsunshinecoast.com .

EXPLANATION OF LAWFUL BASIS
Many laws around the world require a controller to show it has properly considered which lawful basis applies to each processing purpose. It also requires controllers to justify the decision. Toward that, and using EU GDPR definitions below, the following lawful basis applies to processing activities noted in the table above.
•Consent means we have received your consent to process your personal data for the purpose specified.
•Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you, unless we have your consent or are otherwise required or permitted to by law. You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us at info@ywamsunshinecoast.com .
•Performance of Contract means processing your data where it is necessary for the performance of an agreement to which you are a party or to take steps at your request before entering into such an agreement.
•Comply with a legal or regulatory obligation means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.

THIRD-PARTY LINKS
This website may include links to third-party websites. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice or other relevant information of every website you visit.

COMMUNICATION & MARKETING
We will make every effort to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.
We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).

You will receive marketing communications from us if you have requested information from us, purchased services from us or if you provided us with your details when you subscribed to our newsletter and, in each case, you have not opted out of receiving that marketing.

WHEN WE MIGHT CHANGE HOW WE USE YOUR DATA
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process or disclose your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

TRANSFERRING YOUR DATA
Many of our external third parties are based outside the European Economic Area (EEA). In those cases, processing of your personal data will involve a transfer of data outside the EEA. A list of the external third parties are shown below.

UofN Records Chemin du Praz d’Eau 1 Frankfurt, https://uofn.edu/privacy-notice
System 1000 Lausanne 25 Switzerland Germany Salesforce Frankfurt, Germany Frankfurt, Germany https://www.salesforce.com/company/privacy/
G-Suite 885 S College Mall Rd, #399 Bloomington, IN 47401 United States https://www.formassembly.com/security/
Google Analytics Googleplex Mountain View, California United States https://policies.google.com/privacy
MailChimp Ponce City Market Atlanta, Georgia United States https://mailchimp.com/legal/privacy/
Xero DENVER (HQ) 1615 Platte St. Suite 400 Denver, CO 80202 United States
https://www.xero.com/about/legal/privacy/
https://www.xero.com/about/legal/cookies/
https://www.xero.com/content/dam/xero/pdf/GD
PR/Xero-Data-Processing-Addendum_.pdf
PayWay 275 Kent Street, Sydney NSW 2000 Australia Australia https://www.payway.com.au/downloads/WBC/Pa
yWay_Terms_and_Conditions.pdf
Facebook Inc. Menlo Park, California, United States United States https://www.facebook.com/privacy/explanation

Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by employing at least one (or more) of the following safeguards:
•We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission. For further details, see European Commission: Adequacy of the protection of personal data in non-EU countries.
•Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe. For further details, see European Commission: Model contracts for the transfer of personal data to third countries.
•Where we use providers based in the US, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between the Europe and the US. For further details, see European Commission: EU-US Privacy Shield.

Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.

YOUR SECURITY
We have put into place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

HOW LONG WE WILL USE YOUR DATA
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes. With respect to information you provide to us in relation to an application for a job, we may keep this information for up to twelve years to make the processes by which we evaluate and assess candidates more efficient.

In some circumstances you can ask us to delete your data: see below for further information.

In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

YOUR RIGHTS
Under certain circumstances, you have rights under data protection laws in relation to your personal data. You have the right to:
•Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
•Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
•Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
•Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
•Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c ) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
•Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
•Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

If you wish to exercise any of the rights set out above, please contact us at info@ywamsunshinecoast.com . You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

WHAT WE MAY NEED FROM YOU
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response. We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

CHANGES TO THIS STATEMENT
We will occasionally update this Privacy Notice to reflect company and customer feedback. We encourage you to periodically review this statement to be informed of how we are protecting your information.

CONTACT INFORMATION
Ecole la Foret welcomes your comments regarding this Privacy Notice. If you believe that we have not adhered to this notice, please contact us at info@ywamsunshinecoast.com. We will use reasonable efforts to promptly determine and remedy the problem. Our Data Privacy Manager can be contacted on +61 7540 60378